FREQUENTLY ASKED QUESTIONS
Can i use my insurance?
Sorry, we do not accept insurance, but will provide you with an itemized receipt for you to submit for reimbursement
Do they have warranty?
All our frame comes with a 45 day warranty. you can extend it to a 1 year warranty if you like.
Can i use my FSA or HSA?
Yes, eyeglasses are a medical expense
What if i don't have my prescription?
No worries, with your permission the company can contact your eye doctor to get a copy.
How can i get a discount?
Hosting a Violet Experience is the best way to earn free or discounted eyewear. Generous Host Rewards!
This looks like fun, how do i join?
Go to violeteyewear.com to get started!
Can i put my prescription in my glasses
Yes, with a valid prescription
How soon will i get my eyeglasses?
Within 2 weeks of a completed order
How do i get my frames adjusted?
Unfortunately, your Ambassador can not adjust you frames, Please visit your local optical.
How can i see and try on the frames?
Go to violeteyewear.com to use our virtual try-on